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Frequently Asked Questions

While Virginia operates as a direct access state, we uphold the practice of requesting an order to proceed with your referral. We ask for a referral letter/ order from your referring healthcare provider (or any other provider you have recently seen), as it plays a crucial role in facilitating appropriate care and seamless coordination between healthcare professionals, ensuring the utmost effectiveness in your treatment process. The order should state PT/OT evaluate and treat for a specific diagnosis with the associated ICD 10 code. With these, we also request the following  1. ORDER as listed above.  2. Demographics/face sheet with your name, address, and insurance information. 3. last medical note with a list of active diagnosis and medications.

What is your new patient procedure?

We request that you initiate the referral process through your referring healthcare provider, who can furnish the required documentation, including the following: 1. Referral letter with an order for evaluation and treatment. 2. Demographic details along with insurance information. 3. Latest medical note encompassing a comprehensive list of active medications and all current diagnoses. By obtaining these essential documents, we can ensure a seamless and well-coordinated approach to your care.

Is there a clinic we can come to?

Yes, we now offer 2 locations where you can come to for services- COLONIAL HEIGHTS servicing the tri-cities and southern Virginia and HANOVER . Spots are available only after a referral has been received and a benefit verification is completed.

What types of health insurance do you accept?

We proudly participate with a variety of insurance providers to make our services as accessible as possible. These include: Medicare Anthem Humana United Healthcare Optum We also offer out-of-network services for all other insurance plans and provide cash-pay options for those without insurance or preferring self-pay. This is not an exhaustive list, as we are committed to working with you to find a solution tailored to your needs. Please have your referral sent to us, and we will assist you in determining how we can support your specific situation. For more information, contact us directly or visit our referral page.

Can I have services with you while I am receiving home health?

No, our services are provided as an outpatient mobile provider under Medicare Part B, which is separate from home health services covered under Medicare Part A. Receiving home health services while working with us may impact the reimbursement for our services. To avoid any confusion, we clarify this during the intake process, where the patient is asked to sign a form acknowledging this distinction. If you are currently receiving home health services but still wish to work with us, cash-pay services are an option at this time. For more information or to discuss your specific situation, please contact us or submit a referral. We’re here to help.

What to expect once the referral is sent?

Once we receive your referral, our team immediately begins the process of benefit verification to ensure a smooth onboarding experience. This step helps us confirm your insurance coverage and outline any potential out-of-pocket costs. After verification is complete, we will add you to our waitlist and contact you to schedule your first appointment as soon as availability opens. Our goal is to make the process efficient and transparent so you can start receiving the care you need without delays. If you have questions about the status of your referral or the next steps, please don’t hesitate to contact us.

How long is the wait list?

The average waitlist at most lymphedema clinics is 4 to 6 months, but we pride ourselves on significantly reduced wait times thanks to our mobile structure and flexible clinic availability. While every patient is important to us, we prioritize individuals with: Ongoing chemotherapy or radiation treatments Pre-habilitation referrals Open wounds requiring urgent care Our commitment is to get you the care you need as quickly and efficiently as possible without compromising quality. For more information or to submit a referral, please contact us today.

Do you offer services for cash pay?

Yes, we offer cash-pay services for lymphedema treatment, a specialized and time-intensive therapy that includes Complete Decongestive Therapy (CDT) tailored to your individual needs.

 

Our cash-pay options provide flexibility and access to high-quality care. Contact us today to learn more or schedule your first appointment.

To get a breakdown of our pricing: Please contact us- EMAIL OR CALL

WHAT WILL YOUR FIRST VISIT ENTAIL? -Your 1st visit will include an initial evaluation. -Your therapist will ask you about your medical history and your goals for therapy. -The therapist will take measurements and assess your current level of function. -You and your therapist will come up with a plan for treatment that will help you improve your function and work towards your goals. ITEMS TO BRING TO YOUR 1ST APPOINTMENT: -Driver's License/Photo ID -Insurance Cards -Payment (cash, check, credit card)( copay/ out of network) -Referral from your physician -All pertinent medical history information -Any orthopedic or corrective braces, lymphedema supplies, and/or compression garments

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