Question 1

Do I need a doctor’s referral?

Accepted Answer

Virginia is a direct access state for physical and occupational therapy. However, we do require a referral (order) from a healthcare provider before starting care.  This helps ensure proper diagnosis, safe treatment, and coordination with your medical team.  The referral should include: •PT/OT evaluate and treat •Diagnosis with ICD-10 code  We also request: •Patient demographics (name, address, insurance information) •Most recent medical note (including diagnoses and medications)

Question 2

What is your new patient process ?

Accepted Answer

To begin care, we first need a referral and supporting medical documents from your healthcare provider. This allows us to review your condition and coordinate appropriate treatment.  Please have your provider send: •Referral/order for PT/OT evaluate and treat (with diagnosis and ICD-10 code) •Patient demographics and insurance information •Most recent medical note (including active diagnoses and medications)  Once we receive these, our team will review your information and contact you to schedule your appointment.

Question 3

Is there a clinic we can come to?

Accepted Answer

Yes. We offer care at two clinic locations in the Greater Richmond, VA area: •Colonial Heights – serving the Tri-Cities and surrounding Southern Virginia

Question 4

What types of health insurance do you accept?

Accepted Answer

We are in-network with several major insurance providers, including: •Medicare •Anthem •Humana •UnitedHealthcare •Optum  We also offer out-of-network services and self-pay (cash pay) options. For out-of-network care, we can provide a superbill that you may submit to your insurance company for possible reimbursement.  Coverage varies by plan. Once we receive your referral, our team will verify your benefits and review your options with you.  Please call or text 804-505-4849 to get started.

Question 5

Can I have services with you while I am receiving home health?

Accepted Answer

In most cases, no. Our services are provided as outpatient therapy under Medicare Part B, which cannot be billed at the same time as home health services under Medicare Part A.  Receiving both simultaneously may affect coverage and reimbursement.  During intake, we review this with you and ask for acknowledgment to ensure there is no conflict in services.  If you are currently receiving home health but would still like to work with us, self-pay (cash pay) services may be available.  Please call or text 804-505-4849 to discuss your situation.

Question 6

What to expect once the referral is sent?

Accepted Answer

Once we receive your referral, our team will: 1.Review your referral and medical information 2.Verify your insurance benefits and coverage 3.Place you on our scheduling list based on availability and clinical need  After benefits are verified, we will contact you to schedule your first appointment as soon as an appropriate opening is available.  To help avoid delays, please ensure all required documents are included with your referral.  For questions or updates, call or text 804-505-4849.

Question 7

How long is the wait list?

Accepted Answer

Access to care is a priority at LARC. We actively manage our schedule to accommodate patients as soon as possible, with priority given to those with higher clinical needs.  This includes patients undergoing active cancer treatment, pre-habilitation referrals, and those with open or complex wounds.  Please call or text 804-505-4849 and we will guide you through the next steps.

Question 8

Do you offer services for cash pay?

Accepted Answer

Yes, we offer self-pay (cash-pay) services for lymphedema treatment and rehabilitation. This includes specialized care such as Complete Decongestive Therapy (CDT) tailored to your individual needs.Cash-pay services may be a good option if you prefer flexibility, are out-of-network, or are currently unable to use insurance benefits.For pricing details and availability, please call or text 804-505-4849.

Question 9

What can I expect during my initial visit? (Initial Evaluation)

Accepted Answer

Your first visit is a comprehensive initial evaluation focused on understanding your condition and creating a personalized treatment plan.  During this visit, your therapist will: •Review your medical history and current concerns •Discuss your goals for therapy •Assess your function, mobility, and swelling (if applicable) •Take necessary measurements (including limb measurements for lymphedema) •Develop a custom treatment plan tailored to your needs  This evaluation helps guide your care for lymphedema treatment, wound care, and rehabilitation. What should I bring to my first appointment?  Please bring the following: •Photo ID (Driver’s License or other ID) •Insurance card(s) •Payment (copay, out-of-network, or cash-pay if applicable) •Referral from your healthcare provider •Relevant medical information (recent notes, medication list if available) •Any compression garments, lymphedema supplies, braces, or assistive devices you currently use

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